In accordance to the Distance Selling Regulations, customers based in the UK and the European Union can request to return the item up to 14 days after it has been received. Once accepted, the buyer is in charge of the shipment and should arrange this as quickly as possible. Please note that the buyer is responsible for return postage/shipping costs. unless The Design Gallery finds that the item was damaged in transportation or finds that the listing was inaccurate.
To start a return, the customer must email The Design Gallery within 2 days of receipt of the goods and include photographs of any damage to the goods and/or to the packaging. Please keep the packaging where possible.
An order can be cancelled up to 14 days before receipt, however if an item has already been despatched, the customer is liable to pay the outbound shipping/postage charges.
Certain types of goods are non-refundable: items that are personalised, bespoke or made-to-order to customer’s requirements.